Refund and Return Policy
Last Updated: July 14, 2026
Thank you for shopping with shop.andrewsommerfeld.com.
We sell photographic art prints. Because prints may be produced, packed, or handled specifically for each order, please review this policy carefully before purchasing.
Returns
We accept returns of eligible, unused, undamaged products within 14 days of delivery of the last item on your order.
To be eligible for a return, the item must be:
- In its original condition
- In its original packaging
- Free from damage, marks, or signs of handling beyond reasonable inspection
- Accompanied by proof of purchase
To start a return or cancellation, you can also submit a request through your customer account at
Non-Returnable Items
Unless required by applicable law, the following items are final sale:
- Custom-sized prints
- Personalized products
- Special-order items
- Gift cards
- Items damaged after delivery due to handling, framing, installation, moisture, sunlight, or other environmental exposure
Please note: if you are located in the EU, the right of withdrawal may not apply to custom-sized or personalized prints made to your specifications. This exemption will be disclosed to you before you complete your purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
Approved refunds will be issued to the original payment method.
Refunds will be processed within 14 days of our receipt of the returned item, or within 14 days of receiving proof that you have sent the item back, whichever is earlier. For customers exercising their right of withdrawal under EU law, we will also refund the standard outbound shipping cost paid at the time of order (we do not refund premium or expedited shipping upgrades).
Shipping fees are non-refundable unless the return is due to our error or the product arrived damaged or defective.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item arrives damaged or defective, contact us within 14 days of delivery at info@andrewsommerfeld.com with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
We may offer a replacement, repair, refund, or other remedy depending on the circumstances.
Return Shipping
Unless the return is due to our error or a damaged/defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service. We are not responsible for returned items lost or damaged in transit.
Exchanges
We may offer exchanges at our discretion, subject to product availability.
Contact
For return or refund questions, contact:
rhinovisual, inc.
info@andrewsommerfeld.com